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The Hong Kong Polytechnic University
1. Quality Management Systems
Evolution of approaches to quality management; ISO principles of quality management; framework for achieving TQM: the ISO 9000 series of standards, structure, and basic concepts. Process approach.
2. Elements of Quality Management Systems (ISO 9000 Model)
Management responsibility; resource management, product realisation, contract review; design control; document control; purchasing; purchaser supplied product; product identification and traceability; process control; inspection and testing; inspecting, measuring, and testing equipment; inspection and testing status; control of nonconforming products; corrective action; quality records; internal audits; training; servicing; statistical techniques; integration with other management systems including ISO 14001.
3. Quality Audits
Different types of audits; audit principles; preparing for an audit; conduct of an audit; identification of nonconformances; preparation of reports; follow-up action; examples.
4. Registration of Quality Management Systems
Registration bodies and their accreditation procedures; schemes and general principles of registration; documentation of quality systems: quality manual, manufacturing operation procedures, manufacturing instructions, and quality records; audit visit preparation; post certification obligations. Typical problems in quality systems. Keys to successful registration; benefits of quality system registration.
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